Refund Policy
Refund Policy:
Refund requests must be submitted within 30 days of the purchase date. Products returned because of a change of mind must be unopened, unused, and in their original packaging.
If an item arrives damaged or appears defective, contact us within the same 30-day period. Please include your order number, a description of the problem, and clear supporting photos. After reviewing the request, we will confirm whether a refund or replacement is appropriate.
Order Cancellations
To request an order cancellation, email us within 2 hours of placing the order. Our fulfillment team begins processing orders quickly, so cancellation requests received after 2 hours cannot be guaranteed and may be declined once processing has started.
Free Replacement Policy
Free replacements for parcels that are lost or damaged in transit are available only when insured shipping was selected and purchased at checkout. Without insured shipping, we cannot provide a free replacement for a parcel that is lost or damaged during transit.
Contact Us
To request a refund, cancellation, or insured-shipping replacement, email akmtom88@gmail.com. Include your order number and any relevant photos so we can review your request efficiently.